FAQ's

Here at Pooch Pastries we want to make sure you are in the know.

 

- How long is the shipping timeframe after my order is placed?

All orders have a 3 business days processing timeframe. After processing, the order will be shipped within 7-10 business days. 

For example, if your order is placed on a Friday, your order will be fully processed by Wednesday, 3 business day. 

All orders will began being shipped within 7-10 business days after processing.

- What happens if I do not receive my order after 10 days?

Due to Covid-19 and Postal Services being short staffed globally, please feel free to reach out to poochpastries.org if you do not receive your package within 5 Business days. After 5 business days your order may not be safe to eat & can be remade/shipped for safety (EXCHANGES DOES NOT INCLUDE SHIPPING) 

- If I am local, can I pick up my order?

yes! All orders are eligible for pickup between 7am-5pm

- How long has this company been in business?

Pooch Pastries has been in business for 2 years. 

- What happens if my package says delivered, but its not delivered? 

Understanding how frustrated that may be, please contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day's delivery. USPS is used to these questions, and will generally provide helpful information.

- What happens if my package is damaged, lost or stolen?

We are responsible for your purchase until it reaches the post office. Once it reaches the post office, any issues or concerns should be handled with the carrier, USPS. Please reach out to your local USPS service to file a claim using the tracking number provided in your email or phone number. It is USPS responsibility to deliver all packages and handle any concerns in regards to mishandled packages.

We do not offer refunds or store credit for lost or stolen packages that included a tracking number. 

PLEASE KEEP ALL ITEMS REFRIGERATED! THEY WILL LAST UP TO 5 DAYS.